Welcome to Exceptional Cleanings. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms
By using our website or booking our services, you agree to these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific services.

2. Services Provided
Exceptional Cleanings provides professional residential and commercial cleaning services. Service availability may vary depending on location, scheduling, and the type of cleaning requested.

3. Booking and Cancellations
All service appointments must be scheduled in advance by phone, email, or online request. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

4. Payment Terms
Payment is due upon completion of the service unless other arrangements are made in writing. We accept cash, credit or debit cards, and electronic payments. Late payments may result in additional fees.

5. Customer Responsibilities
Customers are responsible for ensuring that our team has access to the property at the scheduled service time. This includes providing entry codes, keys, or someone to grant access. The space must be free of hazardous materials, and pets should be secured for the safety of both parties.

6. Satisfaction Guarantee
We strive to provide top-quality service. If you are not satisfied, please notify us within 24 hours of the service, and we will make reasonable efforts to address the concern.

7. Liability Disclaimer
While we take care to protect your property, we are not liable for pre-existing damages, wear and tear, or any items not disclosed as fragile or valuable. Any claims must be reported within 24 hours of service.

8. Termination of Services
We reserve the right to refuse or discontinue services for any reason, including unsafe conditions, harassment, or repeated late cancellations.

9. Changes to Terms
We may update these Terms of Service at any time. Updates will be posted on our website with the revised effective date.

Contact Information
If you have any questions regarding these terms, please contact us:

Exceptional Cleanings
Phone: (385) 483-9989
Email: Support@exceptionalcleanings.com